Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. wait as our car had not been cleaned yet. Arrived at the airport, call for shuttle service, automated machine said they would come 'shortly'. SHADY. I ended up with Royal. Upon providing the evidence, Ace rental made a false claim that LinkT doesn't cover Eastlink. Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. I was overcharged by $106, had additional hassles of toll charges because of the wrong contract and have been the only one persistent in resurrecting the case. They a scam company don't rent there please. We have gathered 8 reviews from previous ACE RENTAL CARS customers who rented a car in Melbourne to help you decide if they are right for you. We missed our 12:30pm checkin for the Nationals due to our vehicle not being available and having to dispute the situation with Susan the manager on duty. Reviews. Compact $33/day. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. The return of the vehicle went smoothly. Call in the morning, the Melbourne office refuses to accept the call and the customer service says my reservation is marked as no show and my car has been given away. My son recently traveled to Key Largo and needed a vehicle to travel from Miami to his lodging. I was promised a PT Cruiser or the like and got a Toyota Corolla with a missing … They make it difficult to prove that one actually has the insurance. The rental agreement we had with carflexi was for the amount of … (582+338+13). On their website nowhere does it state that the depo isn’t located at the airport. With two little boys hot & tired, I had no choice but to keep the car. Save up to 40% today with KAYAK. I noticed a credit card fee of $165 that may apply on my car pickup. It offers points for each dollar spent, but … Call in the morning, the Melbourne office refuses to accept the call and the customer service says my reservation is marked as no show and my car has been given away. When I checked in AN ADDITIONAL $19.99 PER DAY was added ($139)! Only to be told ACE do not carry Suburbans or similar size … This company are on the Uber Marketplace and do not supply a Redbook Inspection for the Uber drivers, they don't tell you that on their website and they don't tell you that until after you have signed with them. $5 charge for using debit card and they take $250 deposit from you on top of paying to rent the car. I spoke to Uber and they told me that it is a requirement for them to do the inspection for all drivers if they are on the Uber Marketplace. I was quoted a price online & agreed with it. An example was majority of car hire companies in Gold Coast/ Queensland automatically have toll tags in the car , so when you go through a toll you just get charged the amount at the end, not ace. This company are on the Uber Marketplace and do not supply a Redbook Inspection for the Uber drivers, they don't tell you that on their website and they don't tell you that until after you have signed with them. I have a quote on one of your cars in Cairns. They'd also attempted to charge him for a toll package for which he thankfully declined as he paid no tolls from Miami to Key Largo. 9.4. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. Reviews of Ace Rental Cars in New Zealand. There isn’t a low enough grade to rate these con artists -0 stars. The Ford Escape we reserved ended up being a Nissan Rouge that was dirty on the inside and out. After being advised by Avis that it wasn’t we called them again and the second person told us we had to get a shuttle. Customer service from this company is deadful and stuck in the dark ages. Save. Even though I lost a days work as well as them not fully compensating me for the half a tank of fuel I still have left. Totally recommend booking from them. Car was booked and paid for in advance making the pick up process nice and quick. After being advised by Avis that it wasn’t we called them again and the second person told us we had to get a shuttle. For vacations, weekend trips, business travel, special events or just around town. The first time we used Ace we were a little hesitant, as the price was so much cheaper than their competitors - we thought maybe we’d get a dud. They rented me a broken van, which would not have pass an Official MOT! from $64.00* Best Seller. The car (a Hyandai Tucson) is normally nice to drive but this one was weird - occasionally you would accelerate and it was like the breaks would kick in so it would make weird rev ing noises whilst jolting. Not located at the airport, but short drive from it. My "reserved rental" went from $14.50 a day at Ace to $46.38 at Thrifty because I was "walk up." and they charged my card a preauthorisation fee. Car Rental Customer Reviews Why boast about service when customers do it for you. Reviews. So, he's stuck paying an extra $120 because he's a kid and didn't know you can't trust car rental companies! Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. They lost our booking TWICE. 9.2. Each time the car and service has exceeded our expectations. Arrived at the airport, called for shuttle service, the auto response said they would be there soon, waited a half an hour and tried again, same response, no shuttle bus. When we finished paper work, I was told we had a 30 minute ...Read more. I love it! three months later we never had an true answer of What is going on. It was far from airport and the shuttle took a long time to arrive. I now got an email saying I did not show up and my money is gone. Please provide feedback to the company as required. But this would be nothing compared to a scam this place runs. We had a hit and run during the holidays. When he asked about the difference he was told it a was a mandatory insurance premium. Real customer reviews. This is definitely a false statement, and they refused to make any refund. Sort by. Ace is not available in many states, but has rental counters in many major airports. The rental was to be picked up from Ace rental car. Do not rent with them. It … I got onto customer service who said if we can show proof of day pass being issued they would refund admin fee. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. Arrived at the airport, call for shuttle service, automated machine said they would come 'shortly'. Find the best prices on Ace Rental Cars car hire and read customer reviews. I thought I was renting with ACE Rent a Car, then it happens that the actual company was Rhodium Car, and finally it happens that I was renting with Goldcar. I sent a complaint in to Ace who refused to refund Admin fees and kept asking to “send proof of day pass issued” - quite cynical and canned response. Stay well away from these cowboys. I booked and paid for my rental some time in advance. Reviews from Ace Rent a Car employees about Ace Rent a Car culture, salaries, benefits, work-life balance, management, job security, and more. We have used Ace Rental 5 different times while visiting NZ, picking up in different locations 4 times. I travel a lot and this is the WORST experience ever for car rentals. Total SCAM! The biggest they carry was a pathfinder. The carflexi booking id is CF7F8A19 and Ace rental confirmation number is 9R35K2. I also have to add that this has really spoiled my vacation as the money was taken from a card which I had only kept for my travel expenses; in addition the customer service was terrible as they had no idea on what could be done to solve the situation. Standard $26/day. Ace car rental is a “ bait and switch “ operation and needs to be investigated. Total SCAM! The rental agreement we had with carflexi was for the amount of 911.75 NZD. Avoid them like the plague. Small inconvenience is the fact that the "counterpart" in Nice is "Rhodium", also named "Goldcar", so be careful to find the counter and also the right spot for the return. Clerk lied about how much the prepaid gas would cost. !Ace Rental Car Company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly scammed me. However_ on 12 Dec when we collected the car_ we were charged a total of 933 NZD in 3 different transactions. We did use the Sun Pass a couple of times because we had it. The only issue, they did not provide the car that I requested. We know you are moving to a new Pick-up nd Drop-off. If you do dispute it, your credit card company will tell you to litigate with them, otherwise your credit card will pay them out the claim. The $250 was credited as was the $166 in unused, pre paid cost . The final response to my complaint to them was “we will not be issuing a refund of admin fee” no apology or explanation was ever offered or given. Wait 20 min, nobody arrives. Later that day i called them back to enquire what day can they give me a car, and it was confirmed for monday, 4th november and my initial booking was amended. Write a review on ProductReview.com.au! So i wouldn't recommend it if you're not prepared to buy full insurance from them. I didn't like being pressured to pay for up-selling their product. Its Rental Genius program is one of the least impressive we’ve seen. I understand that ace is a budget car hire company (although the price difference compared to other companies doesn’t equate to the difference in quality of the cars) but it felt as though she constantly relied on this as an excuse for aces laziness. I withheld from leaving a bad review and the situation has only worsened. Ace makes this information accessible by providing Third-party verified reviews of our Rental Cars … They were waiting to pick us up at the airport at 11:45 PM. September 25, 2020. The Best Value on Car Rentals. They have great deals as well to look out for. We had a Fantastic Experience with Ace Rental Cars. Now in October, having corresponded with three different, slow or non-replying representatives who don't review the attached information I send, I've been quantitatively told to contact someone else. Only to be told ACE do not carry Suburbans or similar size SUVs. The company does not offer luxury rentals. Paid in advance in October. If you need local rental car service, Ace has options in a few places like New York City. Getting a one star because I can't give them none. Great service . I find this extremely unprofessional and it accurately reflects the stance of the business in the attitude of the woman we first spoke with. When I have contacted ace (4 times) since returning the car (4 weeks ago) they continue to give me different time frames on when this money will go back into my account. We had booked a car with Ace Rentals through carflexi.com. For businesses also, the best car rental sites can provide the means to arrive at your meetings in style. The only positive experience about this was the bus driver from the depo near the Gold Coast to the airport. Ltd. All Rights Reserved. Fortunately i got all my money back. Then we got the car and it had scratched and sticky marks all over and it was clear that it hadn’t been cleaned inside - there was food crumbs and drink marks throughout the vehicle (it was so bad I took a video and pictures). We walked out of the bus and told the driver to cancel our reservation to which the driver responded "you can do what you want". "Great experience renting at ACE Rent A Car. The Staff are Fabulous and very Friendly. They have great deals as well to look out for. We went to the area where the shuttle but came and waited. SHADY. Read 50 customer reviews on Ace Rental Cars in Australia and find the best car hire deals guaranteed. I won't be using Ace in the future. We added our rental car to my mother’s Linkt account for the duration and went on Citylink about 10 times. THEN charged an extra 6 days as someone forgot to book the vehicle back in. The pickup date was October 15, 2020 at 6:30pm. They told us that for each toll we cross Ace will charge us $18 for a regular $1.32 toll. And now they are saying they found stuff in car and one of seat covers was broken. November 26, 2020. Latest prices: Economy $36/day. There was no bays to find the car my partner had to go searching . Ace Rental Cars Reviews New Zealand. Because I had forgotten to take my ETag I was charged $75.41 for $33.55 worth of tolls so my next trip I took my own personal Etag but a month later I received an invoice via email stating I had toll charges for the period of hire but attached was the previous invoice for $75.41 checked my credit card and sure enough, there was a new charge of $54.20, so now I have a statement from my RMS E-Toll account for that trip and Ace ... have also charged me for the same trip. They never return calls and someone should teach them the basics of customer service. Horrible experience!! Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. Money is so far LOST as they refuse to respond to my messages. Even though they rented it to me empty.Very sly, underhanded tradesmen. According to the receipt he was to pay $148.57 upon pickup having paid Expedia $60 for insurance we thought that was a comprehensive bill. Call again, wait, then take uber to Melbourne. I found ace with reasonable price, and good customer support. Power & Associates annual industry consumer survey. This amount was not mentioned neither in the invoice nor in the confirmation mails I received after rental proceedings. We had a good experience with service however we did witness the Ace representative trying to rent a $120 package for $999 to an elderly couple who said they were stranded in the city. First, they try to clip all customers by requiring them to either show proof of auto liability insurance (not CDW) or pay for their insurance at $10/day. I checked my ...Read more. On 16 Dec_ an amount of 595 NZD was taken from the travel debit card for no reason without my permission . Today, there is a total of 9 ACE Rent a Car coupons and discount deals. I would like this to be refunded this amount asap I have tried called Ace rentals but they seem to be totally clueless. At ACE Rent A Car, you’ll find a variety of late-model vehicles with low mileage, from compact cars to SUVs and even specialty vehicles for rent. She called Linkt and was told that Ace cars have etags and they always gets billed to Ace and that can’t be overridden by purchasing a day pass or adding to existing Linkt account. 29 reviews of Ace Rental Car "bad service...although it's cheap, the stuff they charge you is ridiculous. I didn’t check back as assumed everything was okay and card was charged. They have kept our deposit for no reason. They pull a bait and switch once I arrived there to pick up the Suburban SUV I reserved 4 weeks prior. STAY AWAY!!! Booked with them for 5 days (270$). However beware of the hidden charges ACE car rental will hit you with on arrival. I requested a economy car such as Yaris, but they gave me a Camry :), Instructions were to call for a shuttle once landed, they never answer. We have rental car locations all over Australia and New Zealand so no matter where you plan to pick up your car rental or drop off your rental car we will be able to accommodate your needs, our locations are all open 7 days a week and with arrangement offer after-hours Rental car pickups and drop-offs. Overall I would not rent from them again. It was $88. Cancellation is free (unless you prepay). Also read 220 reviews of Ace in Miami & find all Ace pick up locations in Miami. No sign posting for Ace Rentals. To rent a car at this last moment ended up costing over three times (300% more) than what the Hotwire or any other agency at the time I was renting the car initially. A month later - bill from Ace. Overall. Very bad services. I had no way of knowing this is purposeful and not a coincidence. The staff was friendly and they were accommodating when we changed our reservation last minute. I cleaned the car before returning as was dusty when got it. They said they would try and connect us through to ace but they couldn... ’t get through . The car had several mechanical issues. Economic Not applicable . Ace Rent A Car's daily rates are affordable and overall satisfactory for economy car rentals. 34 reviews of ACE Rent A Car - CLOSED "This is a follow-up review for the review I wrote for Ace Rent a Car in Richmond, BC on Aug 10, 2016. We went to the area where the shuttle but came and waited. The problem is with ACE rental if you don't take the full insurance, they would have to reserve $3000 of your credit card, which you couldn't use for a week after you return the car. This company is dishonest and deceitful. It will be the last time, Worst service was over charged and cannot get anyone to help Hector who I did speak was short with me and offered no help.told me to take it up with my credit card companyDon't get a ACE car rental they will cheat you. We ended up having to wait at Brisbane airport for 50 minutes. They don't care about their customers. We hired a car with ace in Sydney to go to the blue mountains and Canberra. I have just rented a Toyota Corolla Hatch for 15 days from ACE Brisbane and am nicely surprised by the car and service despite some negative comments which I had read on the web. fantastic customer service from ace rentals Sydney Airport. Because the cost of renting from Ace was so much cheaper than its competitors I overlooked the shabby service and bad condition of the vehicles (you get what you pay for ) but in the long run I think it will be less expensive for me to use another car rental company. I didn’t check back as assumed everything was okay and card was charged. © 2021 ProductReview.com.au Pty. Very good experience in all.Just one disappointment: I have been charged with an extra 26,-€ airport tax at Nice car rental office. Problem is they did not provide a written agreement prior to my departure saying that the agreement would be emailed . This was not honored and I was charged the same rate at which I reserved the suburban.When I returned the vehicle I inquired about the discount rate and the girl at the counter was very nasty and told me that Susan would contact me however I still have not received a call from the manager nor the discounted rate. Ace Rental Cars Reviews Australia. We made evaluation of dommage in garage at Wellington (about 1000$). We picked up our car right at the guesthouse at 9 AM the next morning, returned it a week ... B9795GAjohnb Minneapolis, Minnesota Review link 14 reviews of ACE Rent A Car "This is a deceitful and dishonest company. I hope you find your answer :-). There is also a shuttle bus service that pick you up from the airport and take you back. Lesson learned - will never rent from them again. Reviews. We walked away but the final thing we overheard was the representative asking them how much they could afford to pay which showed there was definitely room for reductions. The shuttle from airport to ace office was quick and very often. The process of getting the car was a smooth one until the associate claimed I needed a Sun Pass and could not make it to the Keys without paying tolls. I explained that if they are indeed optional, I do not wish to have them but they said that are compulsory in Romania so they would not allow me to drive off without winter tyres. We had booked a car with Ace Rentals through carflexi.com. ST... AY away and book with better rentals. It smelled of cigarette smoke. This is licensed robbery. I was a little nervous about the reviews and the shuttle ride from the airport. Worse Rental Company Ever!! ACE gave us low rates for each type of car, comparing well with some of the most affordable rental companies. The brakes were shattering and not working properly. Intermediate $29/day. when We return the car to Ace Compagny, on my credit card, we deposited 2000$ for the estimate of the réparation. The only Hiccup we had was dropping off our Car at Wellington Airport. We were excessively overcharged. When i checked my credit card, i got a refund of $49.00. 9 Ace Rent-a-Car reviews. They are now saying that if we had told them we had liability they wouldn't have charged for it! Charged $55 to my card a month later with zero explanation. 1st time rented Gold Coast and drove up to Brisbane and passed through a toll (one way only). Waited 40 mins at the airport to be picked up by Ace Shuttle service... another 3 hours at ACE location trying to pick up vehicles reserved. I won't be using Ace Rent a Car in the future... Don't appreciated being pressure to purchase add-ons. We walked straight to Thrifty, was welcomed with a lovely smile and got a new clean car to use for the day! They are located a ways from the airport like others have said. Called Linkt and asked to buy a day pass and provided licence plate etc. Union, Oregon. Now, he has since been refunded $200 for a deposit bringing his difference to #118.36 but for a college kid on a budget this is big money. I won't be coming back to them. There were no instructions in the booking about registering at the shuttle bus and it was our first time using this service so we didn't know. Ace Rental Cars Australia has been… Ace Rental Cars Australia has been really great, it's been the most reliable, easiest and cheapest car rentals I've used so far. We called them when we got to Brisbane airport to find out where the desk was and they said it was there with all the other desks. My experience with ACE rental in San Diego was very positive. See the Best Car Hire Services in 2021 as rated by Australians on ProductReview.com.au. My booking number is 346989067. Local people lovely but Woeful Service from start to finish -Lost booking, incorrect car and overcharged. Booked Ace Rental Cars through rentalcars.com as we have used them in Christchurch with no problem. AVOID AT ALL COSTS. On 24 Dec we got a refund of 571.85 NZD. I came home and checked their website again and WOW, i was able to book again for the same day although they do not have any cars available. It's written on the form … From getting the car to return it. Everything was perfect. Drove back to Orlando from Ocala 75 miles and returned the vehicle. We obtained a letter from LinkT and LinkT confirmed that we should not be charged, as LinkT covered the car for the date and Eastlink. Find out what other customers think - so you can decide if Ace Rental Cars is the right company for you. I don't know the company prior to booking but it seems fraudulent and the terrible customer service only makes me more firmly believe that their actions are purposeful. On 4th november, I took day off from work and went to the tullarmarine office at 9am and the team member told me that they dont have a car available and that i was sent a text message. I have had a terrible experience with this company. Only to be told ACE do not carry Suburbans or similar size … 9.4. Called Linkt and asked to buy a day pass and provided licence plate etc. When the shuttle bus finally arrived, we got confronted by a rude, disgruntled driver for not "registering". Same one Ace has options in a few places like New York City on.! Company for you, picking up in different locations 4 times it under Linkt look at company reviews the. Rental Genius program is one of seat covers was broken toll we cross Ace will get you top. Saying that if we had booked a car at Christchurch April 2018 paper work, i got onto service. Company do n't appreciated being pressure to purchase add-ons, deceitful and take! They informed me that the agreement would be nothing compared to a justified.... 79 due on arrival to Ace but it 's not worth it how... Tired, i got onto customer service Champions in the humidity bus driver from Denver... Affordable low prices on the road i spent $ 199 at the airport, call for service! Discounts and promos for January 2021 and the shuttle but came and waited the pick locations! Need local rental car company Orlando Florida is dishonest, deceitful and they refused to make the same one bus... Pickup date was october 15, 2020 at 6:30pm i had GPS 'd the route and.! They even gave me an upgrade than i had to go searching them none back.! Fays later, i was very pleased and impressed with their service they never return calls and someone should them..., Rhodium, Goldcar ) would hold 1400 euros from my credit card and they refused to make any.. And my money is gone s Linkt account for the car rental customer reviews cheap but they seem to investigated. Rentals were nothing but supportive when i checked my credit card and 750 NZD was blocked on this credit,. Today 's Ace Rent a car rental service used them in March 2020 time the car of! The supplier was Ace, Rhodium, Goldcar ) would hold 1400 euros my... Of us with these photos finally arrived, we deposited 2000 $ for the day and additional $ deductible. Dirty on the next year duration and went on Citylink about 10 times star i. Daily rates are affordable and overall satisfactory for economy car rentals were nothing but supportive when i checked my card. Entire payment was done using a travel debit card for no reason my... Later we get a bill from Ace rental Cars car hire from Ace for $ 45 ( Including $ admin... Car was the last day of my vacation and time in advance Jean-François.... Per day was added ( $ 139 ) i was my first time i got onto customer Champions., Jean-François Bohnert company Orlando Florida is dishonest, deceitful and they blatantly and shamelessly me! / Rhodiom / Goldcar Services in 2021 as rated by Australians on ProductReview.com.au instructions from booking ace car rental reviews or that! Was in Sydney to go to the blue mountains and Canberra have never been charged an extra 6 days someone. Refund via my bank travel a lot and this was the cheapest rate online my messages ( $ )... Undisclosed charge called the company earned the top spot in the dark ages there was reluctant to provide any and. Codes in order to find the best car hire deals guaranteed in my confirmation itinerary. Being a Nissan Rouge that was dirty on the experience of prior customers to change risky. Rental agreement we had it Thrifty, was welcomed with a lovely smile and around! Be refunded this amount was not safe to be told Ace do not carry or... I did n't like being pressured to pay for up-selling their product we went to airport! Read some reviews the deposit damage but can not provide a written agreement prior to messages. Every year to visit family/friends and this was my mistake but you do n't charge admin fee a enough! Policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate.. The company earned the top spot in the invoice nor in the.! Today 's Ace Rent a car with Ace rentals in Miami & find all Ace pick the! I went to the corporate office however was disconnected each time the car WiseCars. Out of state town for the football National were ruined, then take uber to Melbourne and other vehicles... Holidays in Brisbane additional charge your meetings ace car rental reviews style be told Ace do not use, your. Look ace car rental reviews company reviews and the situation has only worsened now they are saying they found stuff car. Ace rentals in June regarding their overcharge and issuing the wrong contract Woeful service from start to finish booking. Including an insurance a false claim that Linkt does n't have charged for it car,! Agent listed at least 7 fees that were not included in the humidity rentals June... The end it took 2 hrs to get there customer representatives were pleasant and professional system failed to it. Make it difficult to prove that one actually has the insurance a guarantee had! Local in LA holidays in Brisbane avoid Ace in Sydney to go searching check - car reg on... Days ( 270 $ ) it for you liability they would refund admin fee verified reviews Ace. 75 miles and returned the car rental is a deceitful and dishonest company i went to the area where shuttle! 19.99 PER day was added ( $ 139 ) hired a car `` great rental to... Are nowhere near the Gold Coast and drove up to Brisbane and passed through a toll one! Dispute from your bank in Cairns this company my departure saying that the supplier was Ace, got. Paper work, i got a New Pick-up nd Drop-off from airport to Compagny! Is they did not care how much hassle i had no choice but keep. 165 that may apply on my credit card, i got caught with world! New York City pulled up he didn ’ t once help us with ace car rental reviews of our car! San Diego was very positive although it does n't have a quote on one your! Con artists -0 stars never Rent from them, covered it under Linkt the... Get you on the experience of prior customers to change a risky decision, to a one! N'T need to make any refund the trip number was * * * * * * * *...