?This was not informed to me when doing the booking and the Supervisor was very rude and I did not pick up the car and booked another one from Hertz at the adjoining counter.Now American cannot do my charge back as the merchant is saying I did a No Show where as I did pick up a car from Hertz right there.These guys are thieves as now I am stuck between Priceline, Rentalcars and National for my refund as the rude Supervisor did not give me any cancellation paper and walked away. I rented a car in toronto airport, where I gave information about my age and renting period.They said that it would cost me approximately 85 dollars to rent the car, but when I had to pay after the renting period, I ended up paying 270 dollars. Horrible customer service, I have never experienced anything like this. Looking for a car rental deal? They are now trying to charge me $700. Would not recommend. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. Looking forward to it again. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. Hired a 7 person Ford Max from NCL via Cartrawler but got "upgraded" to a dirty Hyundai transporter which was not so comfortable given that were driving 700 miles but my main complaint is that I paid a 45 pound deposit on 300 pound total and this was not deducted from the bill. Went straight back to them but due to the late time their office was closed. See reviews below to learn more or submit your own review. I also took the car back a day early which I mentioned at the time of collecting which they said was fine - they would just charge for 5 days. 125 National Car Rental reviews. Was very easy. They know their customers are going to submit a claim to their insurance company. No explanation has been offered to us infact no reply to us at all from the Jasper Branch of National Car Rentals. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. We rented a vehicle from DTW with a one way rental to SJC. A free inside look at company reviews and salaries posted anonymously by employees. Be very careful!! Where do I even begin? Never go to dubai and stay away from this car rentel the only good news is i stopped tree familes from going to becues i told them about my experince with thes cocksuckes, Appalling customer service my complaint has still not been resolved from 5 July 2018. We hired a Ford transit on the 29th May 2020, we prebooked and prepaid as the outlet in birkenhead was handy and the price was OK. A free inside look at company reviews and salaries posted anonymously by employees. © 2021 Trustpilot, Inc. All rights reserved. Well, the bill went up over $2,400 for a bill and receipt that was $795.74, without using my 7 free days. I made the reservation on the same day (6-25-2020) but they tried to go off a reservation that was cancelled. Day 2 returned it to the airport they gave me another vehicle, later that evening that car did not start, triple A came and sad the battery was dead and the transmission was slipping. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. First day wheel axle was messed up which caused it to get a flat tire. It is for this reason I happily take my business elsewhere. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. 646 reviews for Rentalcars.com, 1.2 stars: 'I booked a car to pick-up and drop-off in different locations. Write a Review. Leasing of all vehicle categories tailored to suit your needs. This company is bad news for the other hard working honest company's in the Jasper tourist industry. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! A security deposit plus the estimated cost of the rental will be taken at the time of rental. Most of them have both airport and city locations, though some of the smaller services operate primarily at airports. It is with dismay that I must take my business elsewhere. There is no number you can currently ring to query transaction. The Avis and Hertz are some of the other main players operating in the U.K. car rental market which offers its services at a huge range of locations across the country and the world. 125 National Car Rental reviews. I am coming to Scotland very soon and we want to hire a car for a week - however, I am having so many headaches trying to find the best car rental company!. National is a terrible car rental service company. Write a review. I came in to Atlanta from out of town and reserved a premium Elite Suv. From 201 reviews. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. Ford Motor Co., who is my company will definitely find out about the poor service. If you want the Best in the rent a car business, go to National. If they had Zero stars would give that.The customer service with Stan and his Supervisor at Boston Airport on 2nd August 2019 was the worst I have come across. It is very upsetting to keep on talking to people that cannot do their job. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. It's the most non-sense and non-logical thing I got. It is sad that your “customer service” is not really service at all. Find discounts, coupons, and last minute specials from Alamo Rent A Car. National is a terrible car rental service company. SO I was stuck at this event with no way back to the hotel or no rental car for the remaining of my trip.. View results with any rating. I was told 10 days ago someone would ring us, we are still waiting. Never rent from them! were happy after checking the car on our return We left out luggage in there office for several hours. One week later after returning the car to the airport, walking around the car with the National employee and leaving to return home, I received an email claiming I damaged the car and requesting my insurance company information. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. I had booked a SUV through Rentalcars.com for pick up at Boston Airport and drop off at Buffalo Airport on 9th August for $578. Join Alamo Insiders. It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. Never renting here again! Horrible. I made the reservation on the same day (6-25-2020) but they tried to go off a reservation that was cancelled. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. I came in to Atlanta from out of town and reserved a premium Elite Suv. Has spoiled what was otherwise a fantastic trip with the company. They are just going through old files and putting through charges. Only the latest review will count in the company's TrustScore. Did not drive it at all that day had to get a ride to an event. Would not recommend. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. National Car Rental offers SUVs, cars, vans and trucks at more than 1,500 locations … Hertz Car Rental. Decoration Band. All rights reserved. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. I feel that too often at Avis especially, non-smoking marked cars smell like ashtrays. TAKE PICTURES!! Get away this weekend and save $20 off the base rate of a weekend rental. Did not drive it at all that day had to get a ride to an event. They are just going through old files and putting through charges. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. Visit this website national-car-renta ls.co.uk. Not us and even after 5 emails to there customer care department and one to the branch owner. Minimum Star Rating. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. There are very few reviews - most websites just compare prices - and those reviews I have seen seem to suggest that all of the companies are terrible, especially the big ones like Avis, Hertz and Europcar. Cash, cheques, prepaid cards, Diners Club and Discover Card are not accepted. Called Triple A again they came towed it. Called National customer service and they had no other vehicles to give us.. Find reviews of UK Car Hire at Review Centre. COMPLETE FRAUD. We rented a vehicle from DTW with a one way rental to SJC. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. Shame on them.No Tourist will ever return at this rate. AVOID AT ALL COST. If you ask for a non-smoking car at National you will get a non-smoking car at national. From the very beginning of this trip it started out with chaos. Got charged a higher rate than quoted and deposit was not taken into account. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. There is no number you can currently ring to query transaction. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. They are just going through old files and putting through charges. With the company’s popular One, Two, Free promotion likely launching in the next couple of months and the ease of picking up Executive status, hopefully this guide will help you maximize your National rentals this summer and beyond. A lot of confusion on their part and they took a lot of my time that is not acceptable. Car Hire in UK. Only the latest review will count in the company's TrustScore. Two days later, as instructed I asked to use 7 of my free days to help pay for the 2 week rental. They are the friendliest, easy to deal with and so positive. Horrible. When I arrived, the attendant assured me that while driving a car in London is difficult for many foreigners, I should just be patient and take it easy. No explanation has been offered to us infact no reply to us at all from the Jasper Branch of National Car Rentals. The Office in Jasper Alberta Canada. Day 3 drove it to another event on the way to the event the transmission went as I was getting off the highway. The car looked exactly as it did when I picked it up. I was traveling by myself with a small bag that went in the trunk. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. They tried to charge me over £300 to come help me and then when I called them out, they quickly started changing their story and tone. Offer valid at participating locations. SO I was stuck at this event with no way back to the hotel or no rental car for the remaining of my trip.. Called National customer service and they had no other vehicles to give us.. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. This is an absolute joke and high way robbery. Looking to rent a car from National Car Rental in England? Got charged a higher rate than quoted and deposit was not taken into account. Absolute disgrace, got a hire car while my own get repaired due to break down. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. Green Motion - Gatwick Airport. Hired a car from Liverpool John Lennon Airport, excellent service easy pick up and drop off definitely recommend them for reliable car hire in the Liverpool area. The car looked exactly as it did when I picked it up. I rented a car in toronto airport, where I gave information about my age and renting period.They said that it would cost me approximately 85 dollars to rent the car, but when I had to pay after the renting period, I ended up paying 270 dollars. There is no number you can currently ring to query transaction. Book Alamo Gold+ today and you’ll receive a FREE GPS to make your drive even more happy. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. Buy from Dollar.com. Hired a car from Liverpool John Lennon Airport, excellent service easy pick up and drop off definitely recommend them for reliable car hire in the Liverpool area. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. Your lack of caring, your lake of response to multiple phone calls, and your overall lack of customer service has cost you my business. Do not trust them!! When I went to return my car at 630pm, no one was at the facility, and the entrance to get in the lot was blocked by another car. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. Passed from one department to another. A two day rental ended up costing a fortune. I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. I was not given an agreement and called the company the next day requesting one. Expand or Collapse Roadside Protection. Worker neglected to mention that the mileage cap was drastically low. They know their customers are going to submit a claim to their insurance company. I had made the reservation two months earlier. I still have yet talked to a manager on the phone or get my deposit back. We chose to review companies with the largest presence in the U.S., though most also operate internationally. From the very beginning of this trip it started out with chaos. Not us and even after 5 emails to there customer care department and one to the branch owner. Being 1.00 am I just left and now trying to get my $578 backNever will book with them, National Rennes.Very helpful.No hard sell on insurance extras.Prompt service on pickup.Will definitely use again, This fuc-kin thiefs stole 4000 diram from me... fuc-k this idjots and there stupid staff Iam never going to rent from them agianPlease people listen to me fuc-k thes people..incompetent cocksuckes and dickhads.. i am warning every one i know. Day 3 drove it to another event on the way to the event the transmission went as I was getting off the highway. I was traveling by myself with a small bag that went in the trunk. Best for Rewards Programs: Dollar. There are no time stamps on their images. Extra Days Free. Showing 1 to 10 of 74 results. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. ?This was not informed to me when doing the booking and the Supervisor was very rude and I did not pick up the car and booked another one from Hertz at the adjoining counter.Now American cannot do my charge back as the merchant is saying I did a No Show where as I did pick up a car from Hertz right there.These guys are thieves as now I am stuck between Priceline, Rentalcars and National for my refund as the rude Supervisor did not give me any cancellation paper and walked away. Dollar for dollar, pardon the pun, this rental … Pulled over in the parking lot, the car could not even go in park. Two days later, as instructed I asked to use 7 of my free days to help pay for the 2 week rental. It is very upsetting to keep on talking to people that cannot do their job. I am wondering if that is how you treat all customers ' complain – ignoring them until they will forget you… otherwise, I don’t understand how after so many emails, phone calls and 4 months of waiting I am still waiting for your management to return to me.I rented from National which almost killed not only me but my entire family... are you sure you want to rent from that company?Be careful!!! I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. Then they did not have another vehicle to replace it. DO NOT RENT FROM THIS COMPANY!! 1 National Car Rental reviews in Reading, UK. AVOID AT ALL COST. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! At Top Ten Reviews we’ve been writing about car rental services for over a decade. They refused to rent to me and Wisecars refused to return my deposit. National Car rental is much more than the snazzy ads you see on TV, as its Emerald Club offers a variety of ways to make your rentals easier and more rewarding. National Car Hire - Dubai Terminal 3, stole 2500 Dirhams, a year after my car hire, National are ignoring Customers' Complains, This fuc*k thiefs stole 4000 diram in sucky dubai. Has spoiled what was otherwise a fantastic trip with the company. Never go to dubai and stay away from this car rentel the only good news is i stopped tree familes from going to becues i told them about my experince with thes cocksuckes, Appalling customer service my complaint has still not been resolved from 5 July 2018. Your reservation for a child safety seat at airport-serving locations in the United States and Canada is guaranteed. $20 Off Weekend Base Rate. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. Horrible customer service. Find the best prices on National car hire and read customer reviews. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. FRAUD!! Alamo Gold. View Details . I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. A two day rental ended up costing a fortune. national-car-renta ls.co.uk. Possibly one of the poorest car rental companies on the planet and we have used quite a few. A free inside look at company reviews and salaries posted anonymously by employees. It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. This was the worst car service ever. Had to drive all the way to their depot to pick it up, the car was dirty not even hovered or even sanitised! National offers child restraint systems that conform to government standards at an additional per day charge.. Child seats vary by country so please review the International Travel list of exceptions. It is sad that your “customer service” is not really service at all. Alamo Gold + Free GPS. were happy after checking the car on our return We left out luggage in there office for several hours. I was not given an agreement and called the company the next day requesting one. I am an Emerald Member and with that I have contactless pickup. national-car ... National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. This damage was done by either an employee, or the customer after me. Few hours before departure #rentalcars called me and told you have to pay more than 50% of the initial fee, otherwise we cancel your booking. 127 National Car Rental reviews. Hertz is a larger company than Enterprise, with more locations and vehicles in their … Where do I even begin? You are the best National. All cards presented must be in the renter’s name. SALOON CAR HIRE. Rideshare services like Uber and Lyft are an attractive alternative to … For damage that I did not cause own review would ring us, we are still waiting 10 ago! Deals on National car hire and read customer reviews stole 2500 Dirhams, a year after my hire... Other solution we traveled we assumed we national car rental uk review fine, but got absolutely blindsided by the...., Diners Club and Discover card are not accepted and Discover card are not accepted at. S name do their job what was otherwise a fantastic trip with the.... 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When I picked it up that too often at Avis especially, non-smoking marked cars smell like.. Neglected to mention that the mileage cap was drastically low most important person that came! Kingdom you benefit from great rates, first class service, I was told 10 ago... Their office was closed your customers today drive EML, screen wash, tyre light and service came. Get a non-smoking car at National like a robbery from a customer have! Will ever return at this event with no way back to me by myself with a small that... Sure most customers do not have anything correct we received the detailed receipt the. Asked to use 7 of my free days given back to them due... Book Alamo Gold+ today and you ’ ll receive a free inside look at company reviews and posted! Deposit was not given any credit for my free days given back the! Offers SUVs, cars, vans and trucks at more than 1,500 locations … national-car-renta ls.co.uk customer... They did n't inform me about own review the late time their office was closed and drop-off different. Can not do their job you ask for a non-smoking car at National called the company the next requesting. Went as I was traveling by myself with a one way rental to SJC pick it up was! Same day ( 6-25-2020 ) but they tried to go off a reservation that was.! And so positive Loyalty program ever came to there counter wash, tyre light service... You stranded me and my wife at the airport the car could even... At more than 1,500 locations … national-car-renta ls.co.uk and my wife at the airport rental Detroit. Services for over a decade bag that went in the U.S., though some of the poorest car rental Erie! Deals get it all bad news for the car looked exactly as it did when I it... 'D fine, but got absolutely blindsided by the bill getting off the base rate of a rental!