One of the biggest challenges of working remotely is communication. Is this the right amount or would you like it to be more or less often? By taking the lead and using these questions to ask remote employees you ensure nothing goes unsaid. Use this sample of Remote job interview questions to identify candidates who are good fits for your roles while working remotely. It’s good to start a meeting on a high note. What were some challenges in your previous setups? A recent Gartner survey revealed that while 30% of employees worked remotely at least part of the time before #COVID19, 41% of employees will work remotely more often after the pandemic ends. However, that’s not the only difference. Have you worked from home before? Moving forward, what would your ideal workstation be? Teams who feel aligned towards their … A good ‘question set’ helps managers zoom in on issues that are often unspoken. Learn more about the results of our survey of over 1,200 people on how flexible jobs impact their lives and relationships, and check out 12 common flexible and remote jobs, hiring, now, that can help you improve your own work-life balance. How do you manage conflicts or issues when working remotely? The best way to make an assessment is to distribute a remote work survey with thoughtful questions to generate the insights your company needs. If you ask these same questions across your team, you may also spot patterns that can help benefit everyone on your team. You tell them it looks good and to run with it. Customize this free work from home efficiency survey template to add or remove questions as you like. Sometimes remote employees feel more is happening at the office than really is (e.g., team meetings that they are not a part of, benefits they miss out on, etc.). Only by asking can you understand each of your team members uniquely to help them be at their best. Learn the essential questions you need to ask now: More on what to expect when managing remote: Still struggling to transition to remote? Perception/fairness markers: The human brain is wired to track comparisons between conditions, including in this case in-person vs. remote dynamics. Who do you go to when you need support or have process suggestions or improvement ideas? Remote Work Questions . Measure the experience of remote education with these distance learning survey questions for students. Today, we’ve organized a collection of questions to ask remote employees in the 3 major areas uniquely affecting remote workers. Later, a team member, Jen, comes to you and brings up an issue the team didn’t realize during the call. Motivation analysis: This question helps you find out what motivates and demotivates your direct reports. The downside of working remotely is getting access to things free snacks or onsite company celebrations, etc, but the positive trade is flexibility, autonomy, no need for a commute, etc. Remote employees are separated from the rest of the office, so it’s easy for them to feel out of the loop of normal office communication that happens organically. This includes: Within each section, we’ve provided context to help you understand the purpose of the questions and how they allow you to help remote workers facing those particular challenges. This includes a conversation around perks. While doing so, you can also arrange for your remote employee to interview other remote employees from cross-functional departments to learn their setup tips. What technology issues have you encountered? (For example, obtaining a budget for them to improve their home office or get a co-working space. Take an employee-focused approach. With this, all people in the in-person room can speak to each other like normal, but the remote person can see a close-up view of each person who is speaking. Pair those people up for a task on a future project (especially if the first point isn’t possible). A big danger for remote employees is burnout since work and life are blended. Nowadays, when most of us work from home, it’s a nice touch to kick off a meeting with a bit of fun and socializing. Then, you can work together to make improvements so that they’re not missing out on critical conversations and have ample opportunities to give their own input. Summary. ... As companies prepare our return to the workplace, we recommend the following survey questions to … After that, another team member, John, comes to you and explains that he and Jen figured out a solution. By assuming positive intent with remote team members, you’re able to build bonds with them easier and create an environment where remote team members feel more accepted. While working remotely, I have a space where I can focus on work. Follow-on questions. Learn. Outside of the work from home experience, there are other … Where are we consistent/inconsistent as a team? This can make your remote team members feel isolated in more ways than one. We’ve found that managing an employee virtually requires the same skills as managing an in-person employee, but with a few added twists. Remote work has been an overwhelming success for both employees and employers. Then sign up for a free trial of Lighthouse. How included do you feel in team decisions. Read on to learn specifically crafted questions to ask remote employees on your team. The most common of these remote lifestyle challenges as the Buffer report shows us are loneliness and unplugging at the end of the day. Creating relationship capital for your direct report is easy: you can link them to other people doing similar work, find ways to make their work more visible by creating demos, or set them up for informational interviews with relevant departments. Short on time, short on support: On a scale from 1-10, how easy is it for you to contribute during a meeting? Feel free to customize the survey to home in on your specific team’s needs. However, just because you have remote staff doesn’t mean you understand their world. Communication and collaboration … If you still have a large portion of your workforce working remotely and for an on-going period, you may choose to amend several questions to focus specifically on the remote experience. (Only if they transitioned recently.). Consider making the following amendments: I am confident I can make progress in my career/goal aspirations while remote Managing remote employees has unique challenges. Which apps do you most use in your daily workflow? What benefits/advantages do remote workers have compared to those in the office? The survey can focus on different aspects of remote working: communication, motivation, level of alignment and overall engagement. When working in-person at the office it’s easier to have delineated boundaries for starting and stopping work. Even simple day-to-day banter can build strong bonds for teams. What we’ve found in our research is that working remotely requires a unique skill set that gets honed with time, including over-communication, clarifying expectations, assertiveness, proactivity, and more. Building rapport is a bit different remotely. It also helps you improve one-on-one meetings for the future. Belonging: This question helps you uncover how your direct report feels about the amount of contact they get and allows you to explain decision criteria around in-person gatherings. The questions below will help you understand how their day is structured and identify ways you may be able to help them. View Culture Amp’s Employee Experience Lightpaper. Not quite. Get our newsletter, event invites, plus product insights and research. Great questions for managers under you if you’re a senior leader: And for skip levels 1 on 1s for senior leaders meeting with those deeper in their organization: Are you a new manager? Supporting remote employees is different, and in some ways harder, than employees in the office. Communication systems: When working remotely, it is particularly important to know which medium to use for which type of information. PHOTO: Shutterstock Gallup reported in January that by and large working remotely was effective. However, just because you have remote staff doesn’t mean you understand their world. You probably already have a remote employee, or have talked about it. Ask how and where the candidate plans on working. However, it’s not just a lack of opportunities to bond face-to-face. According to a 2018 report by Global Workplace Analytics, the remote workforce “has grown by 140% since 2005” and is still growing rapidly. Energy management: Listen for spots to help optimize time boundaries. Salesforce surveyed over 3,500 consumers worldwide to gain a pulse check on how workers view the prospect of … What equipment or process improvements would make things 10% better? Remote employees may be accustomed to working in isolation (often making them bad at communication) or be afraid to raise a concern for fear of their job, or of being imposing. Gartner created a 4-step NEAR model for helping organizations manage remote talent. Asking ‘who do you connect with most often’ and the follow on questions helps you realize if your direct report needs help building out their network. What this means is that flying a direct report in for in-person time is important, but having cameras on in order to see each other frequently is even more important. Regularly conducting Remote Employee Pulse Surveys will help managers throughout the organization to stay connected with their direct reports, regardless of location, and ensure objectives are being met. Learn how to do so in this post: And you should avoid these common mistakes when managing remote and having some people in person: Lessons from other managers & research that matters to you. This isn’t true. At LifeLabs Learning, we study managers. If you work in an office, you have a set of typical … Even so, remote work isn't just for tech companies. We partnered with FYI to survey 486 tech professionals who work remotely at least part of the time, and came up with some interesting remote work statistics that reveal the attitudes, frustrations, and habits of these workers. About LifeLabs Learning: LifeLabs provides training for managers, execs, and teams, with a focus on rapid skill acquisition and tipping points: the skills that make the most difference in the workplace. Your team may not volunteer information about these issues, but addressing them can improve their work life and the performance of your team as a whole. According to former FBI instructor and author of It’s Not All About Me: Ten Techniques for Building Quick Rapport With Anyone, Robin Dreeke, this conditioning has been wired into us over thousands of years: “These concepts are genetically coded in each of us (to varying degrees) because of our ancient survival instincts (ego-centrism) as well as our need to belong to groups or a tribe (tribal mentality for survival and resources).”. Our research shows that ‘frequency beats length’ when it comes to having contact. Working from home has unique challenges, one being a potential over-dependence on our devices. We’ve all heard that remote work and distributed teams are the future. Managerial relationship: This question helps you understand how to work best with your employee. You must ask these 6 questions, 11 Essential Tips for Managing Remote Employees, 13 Things You Didn’t Plan for When Hiring Remote Employees, 5 Things Your Didn’t Expect When Managing Remote Teams (and what to do about it), How to Work Remotely Like a Pro: Advice from an Expert, 3 Keys to Helping Your Team Transition to Remote Work Well, Why You Should Start Building Distributed Teams, how to Create a Healthy Relationship with Technology, How to Build Rapport with Your Remote Team Members, The 5 Major Pitfalls of Managing a Partially Remote Team, How to Help Your Team Avoid Employee Burnout during COVID, Leading Happy Teams: 5 Ways to Keep Your Team Happy in a Recession, Crisis Leadership: 18 Questions to Ask Your Team in a Crisis, 7 Tips for First-Time Managers: How to Win as a New Manager, To be Great, Managers Must Become Coaches (Learn why & how), Employee Coaching: Why it Matters and How to Become Great at It, Why Your Employees Leave in Waves + How to Fix Your Growing Employee Turnover Rate, The Posts Managers Like You Loved the Most in 2020, How to Manage Contractors and Freelancers to Bring out their Best, Get Your Free E-Book: 10 Steps to Having Amazing One on Ones with Your Team. Meetings culture: Team meetings are often harder on folks who are dialing in, yet easy to optimize. Where Do You Prefer to Work? Level of support needed: There is a presumption that working remotely is easy – one simply does what one would normally do, but at a different location. This includes body language signs such as the placement of a person’s hands and legs, their posture, movement of the eyes, and the look on their face. Make sure two team members that don’t know each other well spend time when they’re on site together. The future of work is hybrid: Work from home and the workplace. Learn more about your employees' experience while they are working remotely during the Covid-19 pandemic and find out how you can improve their experience. Here are 11 questions from our research that you can use to create better dynamics with your remote employees, faster. Pepsi Chairman and CEO, Indra Nooyi, suggests assuming positive intent when communicating with others. Here are some live pollsthat will help you do just that: #1: Which city are you joining from today? #Coronavirus #CHRO #HR #GartnerHR (Word cloud) #2: What’s the strangest thing you did while attending an online meeting? But that remote team member (or members) didn’t catch any of that conversation. Of the employees we surveyed, just 27% said they worked remotely full time, and 73% split their time between in-office and out-of-office work environments. For example, if they say ‘my high point is getting into a flow state with a project.’  Ask: ‘what creates a flow state for you?’. Which coworkers or departments do you wish you had more connection with? Health and safety directives from the World Health Organization, the federal government, and state governments not only shuttered customer-facing businesses but also created high-demand for telework arrangements and location-flexible work. Like many startups, 15Five doesn’t have a vacation policy. When do you feel confused about which systems to use? You never know what you might learn until you ask. Unfortunately, without this critical form of context, we’re programmed to assume the worst of people. But what does this trend look like in practice? Here’s some of our most popular 1 on 1 question guides: And if you want to learn more about managing remote employees, these posts were written to specifically help you: And here’s tips for you to help support your remote employees during the specific challenges presented by COVID: More on supporting your teams and being a better manager: Want the best of both worlds? The first question is obvious, but nearly every hiring manager I … Particularly, all the ad hoc conversations they miss out on that happen in the office. When do you use Slack, text, Jira, etc.? As an example, one easy hack LifeLabs Learning has found to quickly improve perceived meeting quality (PMQ) is to have each person in the in-person meeting dial in using their laptop and laptop camera and a jabra mic for the room. The second is you will uncover issues by understanding better what some of their challenges they’re facing by working remotely. But the right questions during your 1 on 1s can go a long way to helping them thrive. One of the greatest challenges of working remotely is the lack of context. What do you like best and least about working remotely? This explosion in remote workers has happened so quickly that managers have had little time to learn about or adjust to having to manage a partly remote team. ): With these questions, you’ll accomplish two key things: First, you’ll build empathy by understanding how they feel about working remotely and their average work day/routine. Task tracking can help teams meet deadlines, set priorities, and understand the overall goal of the project. It’s easy to overlook what even the simplest social interactions do for your team in the office. During the pandemic, this question could be replaced by “How do you feel about the number of one-on-one and group meetings you have on a weekly basis? Recent Census Bureau data shows the average remote worker is an approximately 50-year-old college graduate who … The 2020 Working from Home survey - the changing habits and wants of the workforce. 1 in 3 had a dedicated home office, while 1 in 4 did not but still worked at home. Our survey is designed to help individual managers understand how their teams are coping now, and in the weeks to come. If you work in an office, you have a set of typical routines: But for a remote employee, their day can be completely different: Given those differences, it’s no surprise that your remote employees may face different challenges than your typical office worker. If you’re interested in flexible work options because your work-life balance is…not great, you’re not alone! By using these questions below to talk with your remote team members about these kinds of issues, you’ll be able to gather feedback and better understand what they’re missing. It's time to try something new. Why? Have You Ever Worked Remotely? As … You can then optimize systems or explain the context. Read: Need help convincing your company to make remote the norm moving forward? What challenges are you experiencing in comparison to when you worked in the office? Asking about prior experience with remote work helps you gauge your direct report’s skill sets and determine if more guidance or training is needed to set them up well for success. 31 Questions to ask remote employees to better support them: And further reading for improving your one on ones and managing remote employees, Your office environment surrounded by colleagues, Lunch either in the kitchen or outside the office, Working from a home office, coffee shop, or at a nearby co-working space (where, even then, many of those people may remain strangers), Communicating usually through chat, where understanding context is difficult without non-verbal cues, Only interacting with others face-to-face over video, And ending the day at a set time only enforced through self-discipline. Information flow: When working remotely, people sometimes feel out of the loop. When you meet with other teammates, do you/ they turn your camera on? What is the high point of a typical day (for example, yesterday)? This allows you to learn directly from them what kind of challenges they’re dealing with. And, because they’re not in the office, it can be easy for team members to forget to fill them in. As the COVID-19 pandemic continues into May, many employees are entering up to their third month working remotely under quarantine.. Our organization welcomes new methods of working and communicating to improve team productivity. A remote working survey will allow you to: Assess how well employees are adjusting to remote work Identify the resources and tools they need to work more comfortably from home The COVID-19 pandemic changed learning in many unprecedented ways. By asking these questions you can start to understand the challenges your remote employees may be facing and work on creating a solution together. We also want to hear about your best tips and tricks for how you've been adapting to remote practice. According to a 2018 report by Global Workplace Analytics, the remote workforce “has grown by 140% since 2005” and is still growing rapidly. Learn something today? Asking the right questions can unlock insights that help you break through issues and better support your team. Project and task management software should be used even if you don't have remote employees, but it’s crucial for remote workers to understand what the team is working on. This employee survey template helps uncover what did and didn’t work well for employees in their work from home setups and what they want to see in the workplace when they return. They’re also experiencing other challenges that the average employee doesn’t have to deal with. According to Buffer’s State of Remote Work report, remote employees face many unique challenges: As a manager, it can be hard to understand what your remote workers are going through, especially if you’ve never worked remotely yourself. (Only ask if there are company resources that can be allocated to home offices.). What is the low point of a typical day (for example, yesterday)? That’s why we want to share some great questions you can use today to uniquely understand and support your remote employees. Everyone needs to know if they will be running the race alone for 3 or 4 days. Both will help you work with them to help them have a great experience working remotely. Most of the information we take in from a conversation is non-verbal. Asana and Trello are good resources for remote teams. Remote management is the same as managing people in an office with you, right? Note: With our survey to the Ocasta team, we used a - scale for our own survey to make our 1-10 questions more friendly. Let your teammates share how they feel and express support for each other. Share it so your friends can, too: Sign up to join over 27,000 managers who get our latest posts to learn: A Blog About Leadership & Management Advice, It’s Not All About Me: Ten Techniques for Building Quick Rapport With Anyone, One on One Meeting Questions Great Managers Ask Their Teams, 51 Questions to Ask in One on Ones with a Manager, 47 Skip Level Meeting Questions to Improve Your Managers and Engage Your Employees, Managing a new team? (Multiple choice) a) Ate b… It opens feedback lines by normalizing that your team cares about optimizing work dynamics. managers need our help. Starting things off, here are 31 questions to ask remote employees. The long survey (Full Remote + On-Site Evaluation) is already maxing out the number of questions allowed in a survey under the free license. ; The office is here to stay, but its role is set to change. If it’s a new experience for an employee then they’ll need extra … What to ask candidates for remote jobs When interviewing candidates for remote positions, make sure they are able to perform their tasks offsite. Read on for 50 questions to ask your workforce, we wouldn’t suggest using all of these questions in one survey just pick those most suitable to your workforce. Are you … We trust that people will be available when needed and that they will achieve the results for which they are held accountable. Are you able to fully disconnect when on vacation or at the end of the day? These results will help prioritize what people need to be productive and comfortable in the workplace after COVID-19. To better support and more effectively manage your remote team members, you need to ask the right questions. Read more for insights from experts Brian Kropp and James Atkinson. One of these twists includes asking the right questions at the right time. This often happens naturally when you’re working in close proximity. Isolation, the lack of connection, and the loneliness that can come with it, are real issues facing remote workers that aren’t easily solved. Questions to ask remote employees. Print. This question helps you surface unspoken issues and re-set expectations if there is a feeling of misbalance. CEO Statement on the 2020 Remote Work Week Survey Results “The state of the U.S. job market shifted drastically in March 2020. But when communicating online, outside of the occasional video chat, all you have to go off of is the other person’s words. I am inspired by the purpose and mission of my organization? Finally, remember that your organization is unique: there is no one-size-fits-all, and remote employee pulse survey questions need designing in line with your culture, employee needs, and current circumstances in mind. But when you’re not working side by side every day, that can be a lot harder. We tend to do this naturally with those we know well. This means you assume the other person is on your side as opposed to treating them like a stranger that you should be wary of. Environment analysis: This question helps you listen for ways to optimize setup and workflow. This explosion in remote workers has happened so quickly that managers have had little time to learn about or adjust to having to manage a partly remote team. This question helps assess confusion spots in the system. Use these questions to ensure your remote employees are building bonds and connecting with the entire team: With insights from the above questions, you can start to improve any connection-related issues in a variety of ways: You don’t know if you don’t ask. The kind of questions that help them open up about these challenges and you understand them better. Learn more by asking for more context on comments. Having the right amount of in-person time matters when working from afar. Remembering to keep remote team members in the loop is a problem that requires a consistent, intentional effort and doesn’t always work out perfectly. Looking for more questions to ask remote employees during 1 on 1s? This question helps you hear if they feel or are excluded. Ask these questions when you first start working with any remote employee, or at regular intervals (e.g., every half year), to check in on changes. The shift in positive attitudes toward remote work is evident: 83% of employers now say the shift to remote work has been successful for their company, compared to 73% in our June 2020 survey. 15 Questions About Remote Work, Answered ... Buy Copies. It’s also particularly hard for many managers, because they’ve never worked full-time remote. The key is focusing on the specific challenges of working remotely. What is your daily routine? If they already … 88% of employees believe that the frequency of communication from leaders has been effective. This question will help you hear, from your remote employee’s perspective, small optimization ideas. Consider this scenario: you had a morning stand up or a quick call with your entire team, including remote team members, earlier in the day. Students had to not just move to online learning but also keep a social distance from their friends and family. Because as much as we wish our team members would neatly provide a list of what they need, many are afraid to ask, or think they just have to deal with the way things are. If you haven’t done it yourself before COVID, you may not realize the challenges your remote team members are facing. But people still work together on teams whose individual members have to successfully pass the baton on shared responsibilities and team-wide goals. The best way to overcome this unfamiliarity is by asking the right questions. We have these questions and many more at your fingertips as you have your 1 on 1s, and keep you organized on everything you need to motivate, retain, and grow your team members. How should corporate leaders, managers and individual workers shift to remote work … Remote Work Survey In advance of the March 31 webinar, "Out of Office: Tools, Team, and Togetherness for WFH," we ask that you answer a few short survey questions, so that we can address attendees’ most pressing needs and questions. It’s hard to always recognize who isn’t in the room. What do you do to take breaks/ recharge? You probably already have a remote employee, or have talked about it, even before COVID made almost all of us remote. But it’s harder to get to that point when communicating with someone remotely for the reasons above. Support network: When working remotely, it is harder to make connections, yet an essential brain craving for all humans is to feel like we belong. 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