Only the latest review will count in the company's TrustScore. © 2021 Trustpilot A/S. 2,605 reviews from Avis Budget Group employees about Avis Budget Group culture, salaries, benefits, work-life balance, management, job security, and more. The location of the rental offices - having to wait for a bus from and back to the terminal. Cars are half the price at off airport locations and these are serviced by a free bus which picks up at a location almost opposite the in terminal site. Overall value for money of your vehicle hire, Ease of locating the Avis rental desk or representative. It’s was lovely to drive. Friendliest staff I’ve encountered. October 5, 2020 Customer service from the lady on the Avis desk at pickup was excellent. A very minor quibble; the inside of the windscreen wasn’t particularly clean & I had to stop to wipe it off as it was impairing my vision driving into the sun. Friendly staff. They finally dropped claim with no explanation.Have Avis Budget fabricated this claim? They will try to get money from you for miles you did not drive or scratches that were already on the car. The ease of dripping and close to my home. I have no reason to lie about that as I'm getting my full refund. Additional fees may apply for drivers aged under 25 at the time of rental, please see the Terms and Conditions for further details. Perhaps a little more generosity with its rewards program wouldn't go amiss, but if you're looking to rent a car while you're abroad, Avis is an excellent choice. A company that always charges more than quoted, avoid it. Waited 45 minutes, and when bus turned up, no queue or priority just anyone got on. 20 minutes hold this time. Actually disappointing. Staff were very helpful considering the Covid-19 complications. Our Verdict. Paid for a smaller car. The Avis guy was absolutely brilliant. Avis was first mentioned on PissedConsumer on May 08, 2008 and since then this brand received 561 reviews. Nothing works. It takes 25 minuts of being on hold before someone answers. Would definitely use AVIS again. I will be using Avis again in future for sure and will also strongly recommend them to others because of their service! Rented a car from Newcastle Airport (NCL) on 20 Dec 2020, friendly staff, even upgraded the car to an E220d, unfortunately had to return the car 2 days early due to covid travel restrictions. I am a visitor and been fined by the paid outdoor carpark. I've been waiting a month for my refund now. All vehicles listed on this site are best-value used cars, priced below market value (based off Kelley Blue Book Typical List Price) with a no-haggle price tag guarantee. On the second day, we called Avis and informed about the warning light. Fake charging me post the hire with allegations that I have done damage to the car, when it was already there. Waiting for shuttle bus on arrival. Easy to find from the terminal and on return. I had all sorts of trouble (and rudeness) actually trying to extend, but that’s not the point of this review. Due to social distancing the bus wouldn’t take more people and had to wait a further 15 mins for next bus. Avis you should be ashamed. Basically I did everything right. Refuelled the car to full on return, but indicator didn't read full. I wish there was a 0 Star rating, as they do not deserve 1 star.I will not recommend for an enemy. We don’t stop at car rental services however. By Eli McCormick 11 April 2018. 1838 reviews read latest review. Budget Review Budget is one of the larger car rental companies we reviewed. Every interaction with "customer service" passed to a different person in Eastern Europe, none of whom would address the matter properly.Avoid Avis, or pay heavily. Pick up & drop off completely hassle free. Hope they succumb to the fall out of COVID and go bankrupt. Customer service from the lady on the Avis desk at pickup was excellent. Car was very small (not just small) and not the best quality. Hertz (Car Hire Service): 1.6 out of 5 stars from 814 genuine reviews on Australia's largest opinion site ProductReview.com.au. Avis realized that it had caused us an inconvenience during our memorable trip to Scotland and they more than made up for it in return. Car was better than the one I was expecting. Copyright © 2020 Booking.com Transport Limited trading as Rentalcars.com. Exactly what you want when going back to the airport! Above and beyond with Avis car rental At Avis, we are immensely proud of the fleet of cars we have built up over the years. The worst car rental company in the U.K. The automated phone service cuts you off. The staff at Heathrow Terminal 5 branch have no knowledge of customer care, not even when you have traveled for hours with your family which included kids under the age of 9, they still waste your time and treat you like they are doing you a favour. I call them up. Appalling abuse of process. I did not know I have to pay. Reserve your next car rental online with Avis save. So easy to book and go plus staff excellent. Thought I would share our experience so it doesn't scare people off! Did not have long to wait to pick car up. The only contact I've had has been from the original £1 rental company - who have contacted Avis on my behalf and have managed to get the refund on the way to me. It was an amazing experience with them. Trusted since 2001: We have been helping people book a rental car for more than 15 years. This company have the most appalling customer service. Hertz is a larger company than Enterprise, with more locations and vehicles in their … 15 years as a Preferred customer and I have never taken the extra insurance. AVIS Italy.Gangsters.Charged €300 for a punctured tyre.Refused to acknowledge their own responsibility for the vehicle, hiding like cowards behind signed contract. I feel that Avis is the top of the line when it comes to car rental companies. I often use a car rental in Europe, about 10-12 long-term bookings a year. Awful looking with terrible gear change. I then realise that in the rental contract I'm given 700 miles. We have gathered 110 reviews from previous AVIS customers who rented a car in … This is sheer robbery Avis. I have been fined in the same place two different days and they just sent me the notice (without anything that I have to do) in the same day. Best for Rewards Programs: Dollar. ID: 60FBF. I have used other rival car rental companies, depending on the one with the best deal as at the time of my needing a car to rent. Dishonest, disreputable car hire. Terrible experience. Very easy to book through rentalcars.com and at a great price. I rented from Avis, initially via a BA Holiday booking and then via two separate extensions booked directly, because I wanted to deal with a reputable company. Avis Car Rental, Los Angeles, California. Thankful for the upgrade and the 24hour drop off system. Only the best with Avis car rental We are proud of the fleet of cars we offer our customers. Booking.com Transport Limited (FCA Firm Reference No 777648) is an Appointed Representative of Cover Genius Limited, which is authorised and registered by the Financial Conduct Authority, Firm Reference No 750711. I am very unsurprised that they have a one star rating on Trust Pilot. Select from a range of car options and local specials Dishonest company. I know I have to pay the fine, its alright, but they just told me after 15 days and just charge me 30 pounds for admin fees without telling me what to do to pay the fine. You pay the rental price £79.00 but paid £99.00 as the excess would be £250 instead of £1000.00 Paid £200.00 deposit which they took instantly When I returned the van I said I expected my deposit back instantly as they took it instantly. I'm shocked so I stupidly hand up. Traveljigsaw Insurance Limited is incorporated in Malta and is authorised by the Malta Financial Services Authority to carry on the business of insurance in terms of the Insurance Business Act 1998. Just make sure you TAKE A PICTURE OF THE MILLAGE BEFORE AND AFTER. They are one of the only companies with rental car pick available at the terminals themselves. And they say I did 600 miles. It's a journey I've done a lot. We have been unable to locate a current booking using this email address. Visit our site today for excellent service and competitive prices. A really nasty experience. Staff were friendly and helpful and the upgraded car was great. Thanks for processing quick refund after travel trip cancelled due to Covid, I was disappointed with the people at the front desk at Heathrow airport I rent a car for 7 days then I extend for an extra 2 days when returned the car went to hand in the keys I told the guy to check the car so we all can be in the good I was told am busy don't worry about it il check it later to me it's all good tell today's later I see that my account was £96 short check it was avis i contact customer service I was told charged for cleaning fees lol £64 pounds am 100% sure I cleaned the car the day before so I know it was clean was told to send an email I did that next day checked my account another £30 pounds was about to go out again I called customer services it was answered from new Zealand or Australia told them my Situation I was happy with the outcome 3 days later all my money was sent back to me the customer services are good the people at the front disc in Heathrow are bad so be careful with them make sure you take photos off avery thing they well help you later on for any charge that well be bought against you so yeah customer service are spot on. The United Kingdom bore many famous historic and contemporary artists from Shakespeare in Stratford-upon-Avon to The Beatles in Liverpool. FOR A HALF INCH SCRATCH! The sat nav was not easy to set up. Whether you need a compact car for a weekend break, or an 8-seat minivan for a whole group, we have the right solution for you. But:• if you damage the car be ware that they will also add 18% to the damage cost if you rent from an airport. Very easy to pick up and drop back. Avoid this company they are a absolute joke, still taking payments from my account without permission nearly 12 months after me renting a car from them. Sadly AVIS just does not care. Dollar for dollar, pardon the pun, this rental … The quickest and easiest car hire company I’ve ever used. Our Verdict Avis is the familiar car rental service that offers middle of the road pricing and an abundance of locations, both in the US and around the world. Hi, I know this is not a review, but I couldn't find a place to review Avis Car Rental in Germany elsewhere.. He could not have been more helpful, Gatwick office was closed so had a problem dropping off. When I returned the car, there was a 1cm scratch (more of a scuff really) on the back bumper. All rights reserved. 272 travelers who rented a car in Edinburgh gave the car agency they used an average rating of 6.8 Based on ratings and reviews from real users on KAYAK, the best car rental companies in Edinburgh are Enterprise (8.4, 65 reviews), and Hertz (6.7, 78 reviews). A lot of the cars at the moment seem to have a lot of dents in them. (You don't have to fly BA to book a car rental through them.) The process at LHR Avis, at least from our perspective, was quick & easy both checking out the car & returning the car. Cleanliness of car. Read 1,627 Reviews Avis rental car services include white glove options for business travelers that allow for faster check in and check out. Car Hire in France. Avis Booking Conditions EN 4 EN-12/2020 Driving Licence ! I get through to the same lady. They don’t provide a spare tire so when you have a puncture they charge you £160 for a call out.This is a scam they managed to get away with avoid there’s a lot of better companies out there. Instructions were straight forward. Find and book a hire car in over 60,000 locations worldwide. Mr Nizar at the Avis Airport counter is excellent. Very easy to book through rentalcars.com and at a great price. Original review: Aug. 21, 2020. They know that you have no option, they have your credit card, they can do what they want. Ease of booking. The one way rental fee and Premium Location fee are not optional. Staff were very pleasant and helpful. I'm told the exact miles I drove (which honestly don't add up but I stupidly didn't take before and after pictures) and I'm told that I drove aprox.600 miles, which is 200 miles over the free limit. I did 300 miles. how the petrol cap opened, meaning I couldn’t refill the car with petrol and will be charged more for the company to refill. Too long to wait after a long flight with another journey to do. Friendly desk attendant and easy to pick up / drop off. That it was really up to date with sat nav. Staff behave like they are doing you a favour. I'm told the money that was charged was because I went over the millage. The car we picked up was a Skoda, we expected that even though the booking we made showed a photo of a BMW. I recommend don’t go near this company, they used to be reputable but now are sharks like all the rest. I'm certain of it. Save your self all the hassle and find a different company to hire a vehicle from customer service is non existent. Car was immaculate and very nice. A large selection of vehicles available & with the Avis Signature Series you can travel in style. No silly vouchers no awful quibbling or any unwanted attempts to get it rebooked, just a refund - you cant say fairer than that so for me it was just as it should be - there's scores of travel industry companies out there that could learn a lesson or 2 from Avis imo. There is an airport tax that adds about $80 or $90 (US) to the rental, but it's well worth the cost if you value your time. Avoid Avis car rentals like the plague. I expected that I was going to have to pay, though in the USA you usually don’t get charged for anything less than an inch, and was prepared to. Shares. Been in situations when people just took staff left behind in cars... Good people, good company. Buy from Dollar.com. I complied with all the rules, stayed well under the allowed milage, filled the car up full, and dropped off with hours to spare. No longer a reputable company. Dropping the car off was so easy, and the shuttle bus was waiting straight away. Compare reviews of companies like Avis, Budget & Hertz or add your own. I would have liked a Ford Fiesta as booked, rather than the Citroen I was given. He was very helpful and was quick to finish the paperwork and explain everything. I am researching any info that would help me with my dispute -Avis Car rental in stuttgart, Germany in Sept 2013.. And i found this..i am hoping someone can help me..i charged the car rental on my visa..but the driver was my friend, not me..we rented a Mercedes Benz..returned it with an inch scratch on the rim and a 1/2 inch peel on the tire..