They know their customers are going to submit a claim to their insurance company. DO NOT RENT FROM THIS COMPANY!! 125 National Car Rental reviews. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. I was traveling by myself with a small bag that went in the trunk. A security deposit plus the estimated cost of the rental will be taken at the time of rental. It is sad that your “customer service” is not really service at all. Shame on them.No Tourist will ever return at this rate. By Eli McCormick 11 April 2018. Disgusting treatment of customers. TAKE PICTURES!! A two day rental ended up costing a fortune. 2 reviews of National Car Rental "On my first, and to-date only, visit to the UK, I rented... er, hired, a car to get out of London for a week or two. Shares. They are just going through old files and putting through charges. A free inside look at company reviews and salaries posted anonymously by employees. Our Verdict. This is an absolute joke and high way robbery. Pulled over in the parking lot, the car could not even go in park. Visit this website national-car-renta ls.co.uk. I also took the car back a day early which I mentioned at the time of collecting which they said was fine - they would just charge for 5 days. Our Top Car Hire Deals in the U.S. View All Deals Get It All. I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. Dollar for dollar, pardon the pun, this rental … It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. A two day rental ended up costing a fortune. Book Alamo Gold+ today and you’ll receive a FREE GPS to make your drive even more happy. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! When I arrived, the attendant assured me that while driving a car in London is difficult for many foreigners, I should just be patient and take it easy. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. We rented a vehicle from DTW with a one way rental to SJC. Expand or Collapse Roadside Protection. There is no number you can currently ring to query transaction. I had made the reservation two months earlier. This damage was done by either an employee, or the customer after me. Then they did not have another vehicle to replace it. I made a recent rental in Erie, Pennsylvania only to arrive on an American Airline flight to find no car. They just put on a lot of extra fees, that they didn't inform me about. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. They are just going through old files and putting through charges. I am in the process if disputing a claim for over 2k in damage to a car I rented from National in early October 2020. When I called the “Customer Support” number I was told, “Sorry there is nothing we can do for you.” When I asked to speak to a supervisor I received the same response. Day 2 returned it to the airport they gave me another vehicle, later that evening that car did not start, triple A came and sad the battery was dead and the transmission was slipping. I came in to Atlanta from out of town and reserved a premium Elite Suv. I rented a car in toronto airport, where I gave information about my age and renting period.They said that it would cost me approximately 85 dollars to rent the car, but when I had to pay after the renting period, I ended up paying 270 dollars. Most Popular. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. The car looked exactly as it did when I picked it up. Called National customer service and they had no other vehicles to give us.. I was traveling by myself with a small bag that went in the trunk. Would not recommend. Never renting here again! There is no number you can currently ring to query transaction. were happy after checking the car on our return We left out luggage in there office for several hours. Do not trust them!! Write a Review. Hertz Car Rental. Hertz is a larger company than Enterprise, with more locations and vehicles in their … If using a payment source registered outside of the United Kingdom, this location cannot be responsible for any fluctuations in the currency exchanges while the deposit is being held. Horrible customer service. I was told 10 days ago someone would ring us, we are still waiting. As previous reviews this week before me have stated, I too wish I could give my entire Enterprise experience, including my encounter with branch manger Christian D. Scalise and extremely rude staff (Chloe, Alice, etc), a ZERO star. They couldn't set up the transaction correctly in the system which meant 2 hours trying to get a car in the pickup depo and then an hour the following day trying to still get it sorted. Suited for a wide range of journeys for both business and pleasure, our 5-door saloon car hire is perfect for longer road trips, or if you require a little more room for weekend shopping. Hired a car from Liverpool John Lennon Airport, excellent service easy pick up and drop off definitely recommend them for reliable car hire in the Liverpool area. Find reviews of UK Car Hire at Review Centre. SALOON CAR HIRE. Horrible customer service. There are very few reviews - most websites just compare prices - and those reviews I have seen seem to suggest that all of the companies are terrible, especially the big ones like Avis, Hertz and Europcar. National offers child restraint systems that conform to government standards at an additional per day charge.. Child seats vary by country so please review the International Travel list of exceptions. A lot of confusion on their part and they took a lot of my time that is not acceptable. I was not given an agreement and called the company the next day requesting one. When I went to return my car at 630pm, no one was at the facility, and the entrance to get in the lot was blocked by another car. SO I was stuck at this event with no way back to the hotel or no rental car for the remaining of my trip.. I am wondering if that is how you treat all customers ' complain – ignoring them until they will forget you… otherwise, I don’t understand how after so many emails, phone calls and 4 months of waiting I am still waiting for your management to return to me.I rented from National which almost killed not only me but my entire family... are you sure you want to rent from that company?Be careful!!! From the very beginning of this trip it started out with chaos. They are the friendliest, easy to deal with and so positive. If you want the Best in the rent a car business, go to National. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. Ford Motor Co., who is my company will definitely find out about the poor service. Horrible. National Review We compared prices for daily and weekly rentals for several different types of vehicles, and National consistently had the highest rates, sometimes nearly double that of lower cost options like Thrifty and Enterprise. If they had Zero stars would give that.The customer service with Stan and his Supervisor at Boston Airport on 2nd August 2019 was the worst I have come across. COMPLETE FRAUD. Disgusting treatment of customers. If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. Never go to dubai and stay away from this car rentel the only good news is i stopped tree familes from going to becues i told them about my experince with thes cocksuckes, Appalling customer service my complaint has still not been resolved from 5 July 2018. I am an Emerald Member and with that I have contactless pickup. Has spoiled what was otherwise a fantastic trip with the company. Nothing more said on our return but a couple weeks later when we returned home a debit on our account was made for a tow and tyre repair. Never rent from them! If customer services could respond to me regarding reservation number: 1911894212 that would be greatly appreciated. I walked to the Avis counter and found myself a car, and while I was there signed up for their preferred program, and will take all of my business to them. Refine Your Search. In a service industry, customer service should be the focus of what you do; rather you choose to ignore customers who you have put in bad situations. If you ask for a non-smoking car at National you will get a non-smoking car at national. Looking to rent a car from National Car Rental in England? Worker neglected to mention that the mileage cap was drastically low. This is an absolute joke and high way robbery. They know their customers are going to submit a claim to their insurance company. I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! Alamo Gold. Im disapointed I have to give 1 star 0 would be more appropriate. 125 National Car Rental reviews. Do not trust them!! Category: Car Hire in UK. I rent over 40 days a year with National and you could care less that you stranded me and my wife at the airport. Previous 1 2 3 … 8 Next. With Expedia’s best price guarantee, you’ll get great deals on National Car Rental car rentals. © 2021 Trustpilot A/S. It would have been easy for you to arrange a car for me had you cared about the situation you placed me and my wife in. National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! There are no time stamps on their images. This was the worst car service ever. AVOID AT ALL COST. It is very upsetting to keep on talking to people that cannot do their job. Leasing of all vehicle categories tailored to suit your needs. Book online today with the world's biggest online car rental service. I still have yet talked to a manager on the phone or get my deposit back. Went straight back to them but due to the late time their office was closed. A lot of confusion on their part and they took a lot of my time that is not acceptable. Most of them have both airport and city locations, though some of the smaller services operate primarily at airports. Only the latest review will count in the company's TrustScore. Being 1.00 am I just left and now trying to get my $578 backNever will book with them, National Rennes.Very helpful.No hard sell on insurance extras.Prompt service on pickup.Will definitely use again, This fuc-kin thiefs stole 4000 diram from me... fuc-k this idjots and there stupid staff Iam never going to rent from them agianPlease people listen to me fuc-k thes people..incompetent cocksuckes and dickhads.. i am warning every one i know. A free inside look at company reviews and salaries posted anonymously by employees. I also took the car back a day early which I mentioned at the time of collecting which they said was fine - they would just charge for 5 days. ?This was not informed to me when doing the booking and the Supervisor was very rude and I did not pick up the car and booked another one from Hertz at the adjoining counter.Now American cannot do my charge back as the merchant is saying I did a No Show where as I did pick up a car from Hertz right there.These guys are thieves as now I am stuck between Priceline, Rentalcars and National for my refund as the rude Supervisor did not give me any cancellation paper and walked away. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. Well, I was not given any credit for my free days nor were the 7 free days given back to me. National Car rental is much more than the snazzy ads you see on TV, as its Emerald Club offers a variety of ways to make your rentals easier and more rewarding. Looking forward to it again. Save on luxury, economy and family car hire. National is pricey and doesn’t have as many additional services as other rental companies. This was the worst car service ever. National Car Hire - Dubai Terminal 3, stole 2500 Dirhams, a year after my car hire, National are ignoring Customers' Complains, This fuc*k thiefs stole 4000 diram in sucky dubai. They just put on a lot of extra fees, that they didn't inform me about. It is very upsetting to keep on talking to people that cannot do their job. First day wheel axle was messed up which caused it to get a flat tire. I came in to Atlanta from out of town and reserved a premium Elite Suv. We hired a Ford transit on the 29th May 2020, we prebooked and prepaid as the outlet in birkenhead was handy and the price was OK. I am in the process if disputing a claim for over 2k in damage to a car I rented from National in early October 2020. They are now trying to charge me $700. national-car ... National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. Find discounts, coupons, and last minute specials from Alamo Rent A Car. Emailed them but no answer... Had a great experience with National until we returned the car and a $250 fee was charged for a pre-existing issue with the car which we have documentation of before taking the vehicle. This company is bad news for the other hard working honest company's in the Jasper tourist industry. When I get to the pick up Stan and his supervisor tell me that this price is not for American citizens and I have to pay $527 more as I am dropping at another location. Has spoiled what was otherwise a fantastic trip with the company. Write a review. Well, the bill went up over $2,400 for a bill and receipt that was $795.74, without using my 7 free days. 1 National Car Rental reviews in Reading, UK. Horrible customer service, I have never experienced anything like this. Visit this website national-car-renta ls.co.uk. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. View results with any rating. TAKE PICTURES!! I feel that too often at Avis especially, non-smoking marked cars smell like ashtrays. One week later after returning the car to the airport, walking around the car with the National employee and leaving to return home, I received an email claiming I damaged the car and requesting my insurance company information. I am wondering if that is how you treat all customers ' complain – ignoring them until they will forget you… otherwise, I don’t understand how after so many emails, phone calls and 4 months of waiting I am still waiting for your management to return to me.I rented from National which almost killed not only me but my entire family... are you sure you want to rent from that company?Be careful!!! A free inside look at company reviews and salaries posted anonymously by employees. With National Car Rental you benefit from great rates, first class service, 1500+ worldwide branches and the Emerald Club Loyalty programme. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. 646 reviews for Rentalcars.com, 1.2 stars: 'I booked a car to pick-up and drop-off in different locations. Never rent from them! Never go to dubai and stay away from this car rentel the only good news is i stopped tree familes from going to becues i told them about my experince with thes cocksuckes, Appalling customer service my complaint has still not been resolved from 5 July 2018. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. All cards presented must be in the renter’s name. Green Motion - Gatwick Airport. Worker neglected to mention that the mileage cap was drastically low. Called National customer service and they had no other vehicles to give us.. The car looked exactly as it did when I picked it up. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. DO NOT RENT FROM THIS COMPANY!! National Car Rental (Sanam Rent-a-Car L.L.C) is a company of the Al Tayer Group and has been in the car rental and leasing business since 1994. I am only one person, but I suspect there are many more out there that you have shown the same lack of concern towards. To me it's sound like a robbery from a customer which have no other solution. COMPLETE FRAUD. A free inside look at company reviews and salaries posted anonymously by employees. Did not drive it at all that day had to get a ride to an event. Where do I even begin? 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Reviews in Reading, UK locations … national-car-renta ls.co.uk the time of.! Made a recent rental in England below to learn more or submit your own.! Made the reservation on the same day ( 6-25-2020 ) but they tried to go off a reservation was... Locations in the parking lot, the car and picking it up, car... Vehicle to replace it dollar, pardon the pun, national car rental uk review rental find! Even after 5 emails to there customer care department and one to the branch owner car. Taken into account 's very easy to deal with and so positive service and they took a lot of free. By myself with a small bag that went in the U.S. View all Deals get it all back. Is with dismay that I have contactless pickup free inside look at company reviews and salaries posted anonymously employees... Up, the car was dirty not even Sunday stopes them from and... The rent a car is the largest presence in the company off service to... 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