The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. As you also mentioned, it is a third party company and unfortunately we cannot reply on their behalf. Also, I know this is an all-inclusive but showing my appreciation each time with a little tip was greatly appreciated, I'm sure! I'm not usually an all-inclusive type person but this was the PERFECT match for what we needed. Hotel Riu Palace Pacifico: RIU was Right! Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. One day someone just puked in the pool, staff closed it for the rest of the day. Overall we loved our vacation and I will continue to stay at Rius because I just love how well you are taken care of. Prices are calculated as of 23/11/2020 based on a check-in date of 06/12/2020. Located in Nuevo Vallarta, Riu Palace Pacifico All Inclusive is on the beach. We got 6022 which has an inside view of the hotel and not looking at the neighboring building. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Restaurants and sports bar off to the side. No room service at all. Answer 1 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. They check your temperature when you go into eat and have disinfecting hand sanitizer when you go in. RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico, responded to this review Responded November 5, 2020 Dear Guest, Thank you for taking the time to review Hotel Riu Palace Pacifico. I get the covid restrictions but a couple of those don't really make sense to me. Yes, Riu Palace Pacifico All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. I don't know why they cannot have liquor in rooms for covide 19. Riu Palace Paradise Island will be closing its doors on January 17, 2021 for the second time during the COVID-19 pandemic due to low occupancy numbers. See 5,481 traveller reviews, 6,234 candid photos, and great deals for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. We were not sure what to expect due to covid restrictions but it was worth the stay. Our more than 60 years of experience pampering our customers in the world's best destinations attest to the mission of the company: the well-being of our guests. Outstanding service in the dining rooms by Lalo and Julienne. Its views stretch all the way from Bucerias in the north to Nuevo Vallarta in the south. The staff is so nice and always willing to help make your stay memorable, you can tell they are happy to have customers. Pool water is not clear, especially at the end of the day. It is wonderful to hear that our inspired gastronomy and friendly service helped to enhance your stay.Our Palace brand hotels represent our more sophisticated collection of hotels and as you described correctly we have a Dresscode for dinner which prescribes that no sleeveless T-shirts and short pants may be worn, but casual chic or elegant clothes and appropriate footwear. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Exceptional 10.0. Just get ready for splashing kids. More information . ❤️, Visited September 2019. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). Supervisors were always in evidence assuring the best of quality product and service.The pool is constantly cleaned by both pool people and of course the excellent water filtration system. Masks were mandatory unless you were sitting down to eat or drink and temperature checks when entering the hotel or restaurants. more. Now through December 23, 2021, Riu guests staying in an Jacuzzi Oceanview Suite will get this additional perk exclusive to CheapCaribbean customers: Complimentary shared roundtrip airport transfers. I think we all understand the challenges that Covid-19 poses for hoteliers who want to ensure guest safety above all else while still delivering the optimal guest experience. Excellent maid service was provided daily. Food at the restaurants were amazing, service was always top notch. We stayed here for 3 nights in July, during COVID. We left hotel two hours before our flight and still waited one hour in the airport. 2 in each room would allow 850 guests and often there are 3 or 4 guests per room, so a thousand guests are often there. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! It was a weird start.After another 10 minute wait, the check in staff was showing and telling us what room we got. (The Kyoto (Asian) Restaurant is excellent, but I had too much Asian food in the Far East.) Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). Just make sure to check this property's cancellation policy for the exact terms and conditions. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The Riu Palace Pacifico is on one of the best beaches on the Bay of Banderas. The beverages as always are mild liquor since they want you to have a smooth day. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. 11, 2020 Verified Orbitz guest review. Dear Guest, Thank you for your feedback on Tripadvisor with regards to your recent stay with us here at the Hotel Riu Palace Pacifico. Thank you for another fabulous Riu vacation! First, your beauty expert begins with a full body exfoliation to cleanse, followed by a full body wrap to nourish and moisturize the skin, concluding with a back, neck and shoulders massage to top off the relaxation. Review collected in partnership with riu.com. We had to pay our own money for taxi back to the airport. They had beach loungers and cocktail service which was all we really needed. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. The beds were JUST OK and the pillows were old and lumpy and the little fridge was very loud.but great view and very clean. They want you leave hotel 3.5 hours before your flight, this is not acceptable! We live in Mexico, just North of Puerto Vallarta but wanted to get away for a few nights for my birhtday. Yes, Riu Palace Pacifico All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. We were not sure what to expect due to covid restrictions but it was worth the stay. and when bringing you the beverages, of course always masked. Guests were required to wear masks unless seated at their dining table or once in the pool/beach area. I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. 95% of everyone pretty much adhered to this rule. Please see our partners for more details. All of the staff wore masks the whole time we were there and we say them asking people to put them on in the public areas. They are doing their job by putting on the mask, therefore we should too. They had another card number that made a payment and I had the bank app on my phone that showed proof and matched amount. Cocktails were delicious but I definitely had my favorites (Noe!). Kudos to Alexander, one of the managers at Riu Palace Pacifico, who managed to … These hotels are always located right on the beach and offer the best services to guarantee an unsurpassable stay. They put black flag on the beach and tell guests there is crocodile in the water, we just ignored their warnings and swim as much as we wanted. The Riu's have gone down big time! There is one pool elevated above the main pool, what is actually good. The property was clean -- I was a bit worried about the buffet but everyone tried to keep their social distance. However, we are extremely disturbed and sorry to hear of the disappointments you mentioned. If you're chatting with someone or taking a nap or just relaxing, you'll have someone chanting or listening to loud blue tooth speaker at about 11pm. Review tags are currently only available for English language reviews. If you have questions about this hotel feel free to ask. Took the time to find out our names and always said hi when they say us. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. They have employees walking around the pool taking orders for beverages which is excellent. Shout out to Julian in the buffet!! My wife arranged a private dinner on the beach and it was awesome. Well, time to change this company, it is really sucks! Dear Guest, Thank you for taking the time to review Hotel Riu Palace Pacifico.On our website we do indicate that in order to meet each country’s hygiene requirements, there may be some changes to each hotel’s services or facilities that differ from what is described. It is our hope you will allow us an opportunity in the future to regain your trust.Sincerely,Hotel Riu Palace PacificoOnline Reputation Manager. They are on it, they kindly enforce the mask rule everywhere except when you eat, drink or are in pool. Hotel is beautiful, very large but everything is within a decent walking distance. Hotel Riu Palace Jamaica, is one of the best hotels in Montego Bay, Jamaica.It is the ideal place to enjoy a vacation with your partner or with friends thanks to RIU Hotels & Resorts' Adults Only program. Everything possible was done to insure our safety and good time. Some small initial hiccups that were resolved during the course of our ten day stay. Bar area during the day is were you find your Reps and to book excursions. They had beach loungers and cocktail service which was all we really needed. Due to some temporary medical restrictions I stayed close to the hotel, but did enjoy the visit and it was good to see the staff all back at work and doing well. Due to restrictions caused by COVID 19, 400 guests were perhaps maximum at any time we were there.Masks were required in all areas of the hotel proper except when eating or drinking. 5490 reviews. I'm not usually an all-inclusive type person but this was the PERFECT match for what we needed. We stayed 12 days at the Riu Palace Pacifico during covid-19. Magnificent architecture and elegant furnishings combined with unparalleled service offer guests the highest level of distinction. I had to email them a screenshot of my app from my phone showing the details of transaction. There was no room service, but it was posted on the sight prior to my travel. If you want coffee in the morning, well you better get up, get washed up and dressed the walk to the lobby for freaking coffee! But the steps are terrible, we witness every year when someone fall on those steps and hurt themselves. Guests at Hotel Riu Palace Meloneras can enjoy a buffet breakfast. Food at the restaurants were amazing, service was always top notch. ... Riu Palace Pacifico - All-Inclusive Hotel Rating 5 out of 5 63732 Riviera Nayarit Nuevo Vallarta, NA MEXICO View on a Map TripAdvisor Traveler Rating. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! All of the staff wore masks the whole time we were there and we say them asking people to put them on in the public areas. Also, I know this is an all-inclusive but showing my appreciation each time with a little tip was greatly appreciated, I'm sure! Also, one more thing about pool. Masks and hand sanitizing was a must ... and definitely used. Get MORE from your getaway to Riu Palace Pacifico. They had beach loungers and cocktail service which was all we really needed. Comp transfer via RIU customer service 3 days prior to stay.Excellent start, they were right by the airport arrival exit. They claim this service provide by third party company. Donna, us 7 night romance trip. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. I am planning a return to Pacifico in April. RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico, responded to this review Responded 23 November 2020 Dear Marisol, Thank you for taking the time to leave such wonderful feedback. the advertised ROOM SERVICE AND DO NOT OFFER IT !!!!!!! The room was elegant and tile and presumably marble everywhere in room.Keep in mind that they don't have the 4 bottles of liquor in the rooms like they usually do due to guidelines. I would say 95% of the guests are domestic guests and only 5% come from other countries. Hotel is beautiful, very large but everything is within a decent walking distance. $154.00: Enjoy a combination of two treatments for 80 minutes. During most days at lunch there was a very small two tables of food put out not exactly the barbecues we are use to at Rui's. All the changes that may occur are only to ensure our customers’ wellbeing and peace of mind. Dear Walter,Thank you for sharing your experience about your stay at the Hotel Riu Palace Pacifico. A group of us visited Puerto Vallarta at the end of July. Same with Jackie and Luis. Answer 31 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. There have been many changes due to COVID. Because, we really liked our previous stays we booked it again this year. Kudos to Alexander, one of the managers at Riu Palace Pacifico, who managed to walk the fine line between both. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. You end up having to sit outside or stand by doorway. Same with Jackie and Luis. They are very customer service oriented so there isn’t a problem you have that they can’t solve. Ask AFischer72 about Hotel Riu Palace Pacifico, Ask 118arnolds about Hotel Riu Palace Pacifico, A COVID 19 CHANGED VISIT, BUT STILL GREAT, Ask Calmjohn about Hotel Riu Palace Pacifico, Ask Enrique V about Hotel Riu Palace Pacifico. I had requested a coffee pot and had one in my room. Management, please do something about those steps. I get the covid restrictions but a couple of those don't really make sense to me. First of all, we would like to mention things that we liked: Food is very good, we like buffet the most. Plasma televisions come with satellite channels. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) Now £165 on Tripadvisor: Hotel Riu Palace Pacifico, Flamingos. Of course if we decide to stay at your location again. Otherwise my room was much as it had always been. Rooms open to balconies. Pool bar is open but they make the drinks at the upper bar and bring them down so you can still get service at the pool bar. Masks and hand sanitizing was a must ... and definitely used. They have drinks everywhere so you won't miss them. All the restaurants (sadly, except Guacamole) were awesome. PV Airport to Riu Palace Pacifico - How Long a Drive? I wrote to the property and they assured me that they still were adhering to their Covid-19 regulations. The pool area was pretty crowded but felt good distancing was happening at the beach -- which was AWESOME! We were not sure what to expect due to covid restrictions but it was worth the stay. www.riu.com uses cookies to improve your experience with us. Room rates include meals and beverages at onsite restaurants and bars. The spa is closed but if you want a massage there are booths on the beach right by the resort that offers 1 hour massages for $20!! We stayed at Riu Palace Pacifico as a family in the first week of October. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). The only thing I stayed away from was the evening show -- I could it hear it getting rowdy (FUN!) The pool was perfect except for those kids flopping and not being exclusive for adults. All of the staff wore masks the whole time we were there and we say them asking people to put them on in the public areas. Always mornings and usually in the evening. - See 5,493 traveler reviews, 5,887 candid photos, and great deals for Hotel Riu Palace Pacifico at Tripadvisor. The Hotel Riu Palace Costa Rica (All Inclusive 24h), is located in Guanacaste, Costa Rica on the edge of the beach of Matapalo. I don't know if that's a COVID MX guideline but it's terrible.Excellent facility and customer service, compromise with COVID limitations and be safe. I will say it is worth traveling during this covid pandemic. Riu Palace Pacifico All Inclusive is an all-inclusive property. I did like that the hotel was not at full capacity, the pool chairs were available, there were no lines for food or drinks. Aqualand Maspalomas is 2.7 mi from the hotel, while Maspalomas Lighthouse is 1,950 feet away. They only have one huge pool that is sectional and not separated like other resorts. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. Enjoyed our stay. Shows were ok but have seen better at other Riu's. The free package is subject to mandatory payment of documentation, administrative fees, and taxes which are pre-established by local government; this payment will be made at the reception of the RIU Hotel. We are very happy to hear that we exceeded your expectations and your stay was overall a great experience. 95% of everyone pretty much adhered to this rule. The RIU Palace Pacifico free wedding package welcomes up to 10 guests, including the couple, and allows more at an additional cost. They played bingo at the pool, so that's when you take out your blue tooth speaker and enjoy your music. We asked to replace few, they brought same kind, we just gave up. Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, 800-246-8357 They are so slippery! We’ll even let you know about secret offers and sales when you sign up to our emails. Thank you Jackie and Louis! Took the time to find out our names and always said hi when they say us. Bathrooms include shower/tub combinations with jetted bathtubs, designer toiletries, complimentary toiletries, and hair dryers. It so happened that our vacation time happened over Halloween/Dia de los Muertos and the election -- a great escape for sure! See 5,475 traveller reviews, 6,223 candid photos, and great deals for Hotel Riu Palace Pacifico, ranked #4 of 6 hotels in Flamingos and rated 4.5 of 5 at Tripadvisor. We more or less just eat at the buffet restaurant apart from the couple if nights at steak house which was delicious. The Hotel Riu Palace Pacifico (24h All Inclusive) is located in Nuevo Vallarta, Mexico, and is undoubtedly our most luxurious hotel in the area. I wrote to the property and they assured me that they still were adhering to their Covid-19 regulations. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. This definitely is not the wonderful experience that we strive to provide to our guests and for this reason please accept our sincere apologies.We always strive to exceed our guest's expectations and please know that we are following up as we speak on your mentioned concerns to avoid any reoccurrences.Once more, thank you for sharing, your constructive feedback is very appreciated. Our 1st room apparently a free upgrade had a view of a building site so we asked to be moved we then got a smaller room but with a view of the beach pacific and pools. A couple of things we were looking forward too but not happening due to covid restrictions - No alcohol in the rooms, stocked fridge with beer, soft drinks and water though but no alcohol dispensers. The staff were all fantastic from restaurants bars and entertainment team. There were a lot of people who brought their blue tooth speakers since there was only volleyball and bingo at the pool. They can't do anything about it, believe me. The resort itself is beautiful, the rooms are nice, a little dated but done well. From other guests feedback all the restaurants were lovely. Arrival was easy and I had downloaded the app in advance to check in -- I couldn't get it to work at check in but used it often during the stay to order items for the mini-bar and housekeeping needs. Temperature check when arriving at the hotel and several hand-sanitizing stations (even in the elevator). This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. No coffee makers in the rooms. I get the covid restrictions but a couple of those don't really make sense to me. You must get out of the water for a drink.I will admit that 'things are a little better' without COVID19 protocols, but my wife and I plus my son and his wife were there for 10 days . For example, last year I have set up our time for picking us up and there were no problems. Service around the pool was fast and friendly. Answer 31 of 32: I just finished a 10 day vacation at RIU Palace Pacifico. Av de los Cocoteros - Lote 2, Nuevo Vallarta, NAY, 63732, Mexico, 800-246-8357 I was a bit worried after reading reviews that the property was selling day passes to guests to be able to visit for the day -- and that it was leading to crowding. 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